windreama Privacy Policy

windreama ("windreama," "we," "us," or "our") is committed to protecting the personal data of every player who registers on and uses the windreama platform at windreama.vip. This Privacy Policy explains how windreama collects, uses, discloses, stores, and protects personal data in connection with your use of the windreama website and associated services.

This Policy applies to all visitors to windreama.vip and to all registered windreama account holders. It covers personal data collected through the website, through account registration and verification, through your gaming activity and wallet transactions, and through any communications you have with windreama's customer support team.

By accessing or using windreama, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how windreama handles personal data as described here, you should not use the Platform. Where applicable law requires your consent for specific processing activities, windreama will obtain that consent separately.

windreama is the data controller responsible for the personal data processed in connection with your use of the windreama Platform. As data controller, windreama determines the purposes for which your personal data is processed and the means by which it is processed.

For all privacy-related inquiries, data subject rights requests, or complaints, you may contact windreama's designated Data Privacy Officer through the contact information provided in Section 15 of this Policy.

windreama collects personal data in the following categories depending on how you interact with the Platform:

windreama does not collect sensitive personal data (as defined under Philippine law, such as health data, religious beliefs, or political affiliation) except where strictly necessary for a specific, lawful purpose such as a self-exclusion request citing health grounds. Where such data is collected, windreama will obtain explicit consent.

windreama collects personal data through the following methods:

• Direct provision by you: Information you actively provide when completing the windreama registration form, submitting KYC documents, making deposits or withdrawal requests, or contacting our support team.
• Automated collection: Technical data collected automatically when you access windreama.vip, including via cookies, server logs, and similar tracking technologies as described in Section 10 of this Policy.
• Third-party payment processors: Transaction confirmation data and account reference identifiers received from GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, and USDT TRC20 payment gateways when you initiate a deposit or withdrawal.
• Identity verification partners: Where windreama uses a third-party KYC or identity verification provider, that provider may return verification results and risk scores to windreama based on the documents you submitted.
• Gaming providers: Game session logs, bet records, and outcomes transmitted from windreama's game providers as part of the normal operation of the gaming platform.

windreama processes your personal data for the following purposes:

• Account creation and management: To register your windreama account, authenticate your identity at login, manage your account settings, and communicate with you about your account.
• Payment processing: To process your deposits and withdrawals, verify that payment accounts are in your name, and maintain accurate transaction records.
• Identity verification and KYC compliance: To verify your identity and age in compliance with applicable regulations, and to conduct ongoing monitoring as required by anti-money laundering obligations.
• Gaming services: To deliver the games and features of the windreama platform to you, record your gaming activity, apply responsible gaming limits, and resolve any game-related disputes.
• Responsible gaming: To monitor gaming patterns, identify potential indicators of problem gambling, apply account limits set by you, and administer self-exclusion arrangements.
• Customer support: To respond to your inquiries, handle complaints, and maintain records of support interactions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Legal and regulatory compliance: To comply with windreama's legal obligations under applicable Philippine law, including record-keeping and reporting requirements.
• Platform improvement: To analyse usage patterns and technical data to improve the performance, security, and user experience of windreama.vip.
• Marketing communications: Where you have consented, to send you promotional offers, bonuses, and platform news relevant to your windreama account. You may opt out of marketing communications at any time.

windreama processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:

• Contract performance: Processing necessary to perform windreama's contractual obligations to you as a registered user — including operating your account, processing payments, and delivering gaming services.
• Legal obligation: Processing required to comply with windreama's obligations under applicable Philippine law, including anti-money laundering regulations, tax reporting requirements, and regulatory compliance obligations.
• Legitimate interests: Processing carried out in pursuit of windreama's legitimate business interests — including fraud prevention, platform security, and business analytics — where those interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — including marketing communications and, where required, the processing of sensitive personal data. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

windreama does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. windreama may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, and USDT TRC20 gateway operators, for the purpose of processing your deposits and withdrawals.
• Game providers: windreama's contracted gaming software providers, who receive the minimum account and session data necessary to deliver and log game sessions.
• Identity verification providers: Third-party KYC and document verification services engaged by windreama to verify player identity and age.
• IT infrastructure and hosting providers: Cloud hosting and server infrastructure providers who process data on windreama's behalf under binding data processing agreements.
• Regulatory and law enforcement authorities: Government agencies, regulatory bodies, courts, or law enforcement authorities where windreama is required by law or court order to disclose information.
• Anti-money laundering and fraud detection services: Third-party compliance and fraud prevention services used by windreama to meet its AML obligations and protect the integrity of the Platform.

windreama's primary operations are centred on the Philippine market. Some personal data may be processed by service providers or game providers whose servers are located outside of the Philippines, including in other Southeast Asian jurisdictions or internationally, as part of cloud hosting or software delivery arrangements.

Where personal data is transferred to processors or sub-processors located outside the Philippines, windreama takes steps to ensure that an adequate level of data protection is maintained, including through contractual data processing agreements that impose equivalent data protection obligations on the receiving party.

windreama retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account data and KYC records: Retained for the duration of your Account and for a minimum of 5 years following Account closure, in compliance with applicable anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years following each transaction, as required for financial and regulatory compliance purposes.
• Gaming session logs: Retained for a minimum of 1 year for dispute resolution purposes, and up to 5 years where required for regulatory purposes.
• Support correspondence: Retained for up to 3 years from the date of the last interaction, or longer where the matter relates to an unresolved dispute or regulatory inquiry.
• Technical and usage data (logs): Retained for up to 12 months in active logs, then archived or deleted unless required for an ongoing investigation.
• Marketing consent records: Retained until consent is withdrawn and for 1 year thereafter to demonstrate compliance.

When personal data is no longer required for any applicable purpose, windreama will securely delete or anonymise that data in accordance with its data disposal procedures.

windreama.vip uses cookies and similar tracking technologies to operate the Platform, maintain session state, and analyse usage patterns. The categories of cookies used by windreama are as follows:

• Strictly necessary cookies: Essential for the basic functioning of the windreama website, including maintaining your login session, storing your language preferences, and enabling security features. These cookies cannot be disabled without preventing the site from functioning correctly.
• Performance cookies: Collect anonymised data about how visitors use windreama.vip, including which pages are visited most frequently and how users navigate the site. This data is used to improve site performance and user experience. No personally identifiable information is collected through performance cookies.
• Functional cookies: Enable windreama to remember your preferences and personalise your experience, such as remembering your preferred game category or responsible gaming limit settings.
• Security cookies: Used by windreama's fraud detection and security systems to identify and flag unusual login patterns or potentially fraudulent session behaviour.

windreama does not use third-party advertising or behavioural tracking cookies. You may manage your cookie preferences through your browser settings, though disabling strictly necessary cookies may affect your ability to use windreama.vip.

Under the Data Privacy Act of 2012 of the Philippines and applicable data protection principles, registered windreama players have the following rights in relation to their personal data:

• Right to be informed: The right to know that windreama is processing your personal data, and to receive clear information about how that processing is carried out — which is the purpose of this Policy.
• Right of access: The right to obtain a copy of the personal data windreama holds about you, along with information about the purposes for which it is processed.
• Right to rectification: The right to request correction of personal data that is inaccurate or incomplete. You may update some data directly through your windreama Account settings; other corrections must be requested through support.
• Right to erasure: The right to request deletion of your personal data in circumstances where the data is no longer necessary for the purpose for which it was collected, you have withdrawn consent (where applicable), or the data has been unlawfully processed. This right is subject to windreama's legal obligations to retain certain data.
• Right to object: The right to object to processing of your personal data carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to data portability: The right to receive personal data you have provided to windreama in a structured, commonly used, machine-readable format, where processing is based on consent or contract and is carried out by automated means.
• Right to withdraw consent: Where windreama processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

windreama implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and windreama's servers.
• Encryption of personal data and financial records at rest using current industry-standard algorithms.
• Role-based access controls limiting internal access to personal data to staff who require it to perform their job functions.
• Multi-factor authentication for windreama staff accessing systems containing personal data.
• Regular security assessments and penetration testing of the windreama platform infrastructure.
• Automated monitoring systems for detection of unusual access patterns, data exfiltration attempts, or system intrusions.
• Incident response procedures for managing and reporting personal data breaches, including notification to affected players where required by applicable law.

windreama's gaming services are strictly for adults aged 21 years and over, in accordance with Philippine gambling regulations. windreama does not knowingly collect personal data from persons under the age of 21. If windreama discovers that it has inadvertently collected personal data from a minor, it will delete that data and close the associated Account without delay.

If you are a parent or guardian and believe that a minor has registered on windreama or that windreama holds personal data about a minor in your care, please contact windreama immediately via live chat or email at [email protected].

windreama urges all registered users to take reasonable steps to prevent minors from accessing the Platform on shared devices, including by logging out after each session and not storing login credentials in accessible locations.

windreama may update this Privacy Policy from time to time to reflect changes in its data processing practices, legal obligations, or Platform features. When material changes are made, windreama will notify registered users by displaying a prominent notice on windreama.vip and, where feasible, by sending a notification to the mobile number or contact method registered on your Account.

The "Last Updated" date at the top of this Policy reflects the date on which the current version came into effect. windreama recommends that you review this Policy periodically. Your continued use of windreama following the publication of a revised Privacy Policy constitutes your acknowledgment of the changes.

If a proposed change requires your consent under applicable law, windreama will seek that consent before the change takes effect in relation to your personal data.

For all privacy-related inquiries, data subject rights requests, or concerns about windreama's data handling practices, you may contact windreama's Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 via the support widget at windreama.vip. For privacy inquiries, state "Data Privacy Request" at the start of your message to ensure routing to the correct team.
• Email: [email protected] — Please use the subject line "Privacy Policy Inquiry" or "Data Subject Rights Request" as appropriate. Response time for email inquiries is typically 24 to 48 hours.

windreama takes all privacy complaints seriously and will acknowledge receipt of any formal complaint within 3 business days. windreama aims to resolve all privacy complaints within 20 business days of receiving all information necessary to investigate the matter.

If you are not satisfied with windreama's handling of your privacy complaint, you may also refer the matter to the National Privacy Commission of the Philippines (NPC), which is the Philippine regulatory authority responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last reviewed and approved by the windreama Data Privacy Officer on 1 January 2026.